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| A Custom Extra is NOT showing on payslip |
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Why is a custom extra not appearing on the payslip? |
Why is a custom extra not appearing on the payslip and on the payment capture screen I do see that the extra is there?
You may have processed a payment and somehow a custom extra is not showing on the payslip. If this happens then you need to redo the payment by using “edit payments” to submit your payment again. However if you do this and then after you press submit on the “edit payment screen” and it does not take you to that specific employee’s custom extras, then you need to reset or delete that particular employee’s current payment. To Delete a payment for an employee's pay on the most recent month's pay, you may do the following:
Use payroll-entry-by-Individual and then click on the edit payment for the particular employee and then click edit on the most recent payment you would like to delete.
Click the Delete button.
Now you may re capture the payment from afresh.
Check your payslip.
If it is still not showing then possibly the employee does not have the custom extra properly assigned to them. You can check if an individual has ALL the correct custom extras assigned by going to the "Edit Pay" screen on the main home page and then choose your employee who has an extra "not appearing" on the payslip. Then look to the last column of that employee and click on "extras" to check all extras have been assigned.
In this case then take note which "custom extra" is not been shown and then go to "settings" and then "company extras" and then find the specific extra and then edit it and make sure you tick the check box to "apply to all" before you press "submit". This will make sure all employees who have been assigned the extra will have the custom extra assigned.
Note: make sure you tick the check box for "Update any employees already assigned with this extra" and then click Submit.
Lastly go back to the edit payment screen for the particular employee and re submit the payment or delete it and redo it.
This should ensure that the “custom extra” is correctly assigned to the employee and it should show on the payslip.
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| Absent Days for Fixed Salary earners |
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How do I record absent days for Fixed Salray earners so that their pay is deducted? |
Normally "Fixed Salary" earners are by nature not on daily rates of pay.
Hence there is no need to use the Work Days input field on the payment capture screen for Fixed Salary employees.
However if you would still like to keep an employee on a "Fixed Salary" and you want to DEDUCT for absent days, then do the following:
Example of a "Fixed Salary" employee with one day absent:
Enter -1 (negative one) in the Work Days entry if the employee was absent one day.
The payslip will show a deduction of 1 Day times the daily-rate-of-pay and this will be removed from the Basic Pay.
NB this will need to be explained to the employee as it is not normal for "Fixed Salary" earners as they are differentiated from daily paid workers. |
| Access Denied? |
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What do I do if I get an Access Denied message? |
You may simply be trying to access more than one Payroll at the same time on the same computer.
Harvester requires you to log out properly from the one company before you log in to another company. Remember to use the Logout icon and not simply close the Browser window.
If this still fails and you still are being redirected to the Access Denied page then do the following:
Clear your browsing cache:
There are 2 options that do the same. You may use both.
1) Press Control and F5.
2) Control Shift and Delete.
This is safe and you wont lose anything!
Please restart your browser completely and try again.
If you still cant access the site then it is most probably a security issue with your computer. (If you try just access the site on your phone or another device that does not use your local business internet and not through your business network you will see the harvester site is up. Your router or office network may just need to be refreshed or restarted.) |
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